Frequently Asked Questions
Everything you need to know about enhancing your living space with Luxus.
What is the standard delivery timeframe for large furniture items?
For indoor furniture and large garden sets, delivery typically takes 7-14 business days. Our specialized white-glove delivery team will contact you directly to schedule a convenient arrival window.
Are your outdoor garden products weather-resistant?
Yes, all Luxus garden collections are crafted using premium, weather-resistant materials such as powder-coated aluminum, UV-stabilized rattan, and moisture-wicking fabrics designed to withstand the elements.
What is your return policy for home decor?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, the item must be returned in its original packaging and unused condition for a full refund.
Do you provide assembly services for complex furniture pieces?
Many of our larger items include complimentary assembly as part of our premium delivery service. For items requiring self-assembly, detailed digital and physical manuals are provided.
Can I request fabric swatches before making a purchase?
Absolutely. We understand the importance of texture and color matching. You can request up to five complimentary fabric swatches through our 'Sample Request' page to ensure the perfect fit for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger investments.