Returns & Exchanges
At Luxus Home and Garden, we want you to be completely satisfied with your purchase. If your new furniture or garden accessory doesn't perfectly fit your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a return authorization.
Prepare the Item
Carefully repackage your items in their original Luxus packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Schedule a Pickup
For large furniture pieces, we will coordinate a professional courier collection; for smaller garden accents, simply drop off your package at any authorized shipping location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing